Trust
Your Aliases If Emcognito Ever Shuts Down
If Emcognito ever winds down, the goal is to give users time, notice, and exportable alias records so they can move critical accounts before forwarding ends. An alias service should not become a trap for password resets or receipts.
Updated
Wind-down commitment
- Provide advance notice before planned shutdown of forwarding infrastructure.
- Keep forwarding available through the stated migration window where technically and financially possible.
- Prioritize clear user communication over surprise service changes.
Export principle
- Users should be able to retrieve alias records needed to migrate important accounts.
- Exports should include alias address, label/note, status, and creation metadata where available.
- Message bodies are not mailbox data to export because Emcognito is a forwarding service, not a hosted inbox.
Why this matters
Provider-death risk is real in privacy tools. Publishing an exit promise makes the tradeoff explicit: users should know what happens to receipts, password resets, and account recovery before they depend on any alias provider.
Frequently asked questions
Can I export my aliases today?
Export tooling is part of the commitment this page documents. If you need an export before self-serve tooling is available, contact support from the account email.
Does this guarantee forwarding forever?
No. It commits to notice, a migration window where possible, and exportability. No small provider can honestly promise perpetual infrastructure.